MACHINE TOOL SERVICE _ Service Guide
Fast service that protects our customers’ valuable time.
Under our management principle of achieving customer satisfaction, WIA MACHINE TOOLS responds to problems in real time so that any breakdown, anytime and anywhere, can be handled quickly.
Efficient management of the four elements: service information, parts, training, and engineers
We maximize service quality through the organic integration of accurate service information, fast parts supply, systematic technical training, and expert engineers.
An integrated call center for customer satisfaction
Backed by a nationwide network, WIA MACHINE TOOLS operates an integrated call center to provide better service from the closest point to the customer. Through the call center, every customer inquiry is handled quickly through a single point of contact.
1588-9685
Hours : 08:00–17:00
(Lunch 12:00–13:00 / ARS for lunch, night, weekends, and holidays)
Kakao AS Request
- • Service request and status updates
- • Available 24/7, 365 days
- • AlimTalk request: 1588-9685
- • Kakao Plus Friend / QR scan
3 KEY ELEMENTS
One-stop call service
A single phone call handles everything from request to dispatch — with no complicated steps.
Improved service quality
We analyze service types in detail to predict failure causes and strengthen quality.
Customer-focused expert support
We strengthen the call center’s role to deliver satisfaction through professional, friendly communication.
Service Call Center Process
The process begins when a customer requests service or parts from the call center. The call center receives the request and forwards the service to the head office; once the head office confirms the parts request, the warehouse locates the service technician and sends an SMS. The information is then passed from the warehouse to the consignment provider, and finally the required service is completed for the customer.
